Privacy Policy
Last updated: October 19, 2024

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law protects You.

We use Your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization have meanings defined under the following conditions. The following definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account: A unique account created for You to access our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares or other securities entitled to vote for election of directors or other managing authority.
• Application: Refers to HiRide, the software program provided by the Company.
• Company (referred to as "We", "Us", or "Our" in this Agreement): Refers to Hiride Trek Private Limited, Plot No. 103, South Part, Krishna Colony Naya Kheda, Vidhyadhar Nagar, Jaipur-302039, Rajasthan.
• Cookies: Small files placed on Your computer or mobile device by a website to track browsing history or other uses.
• Country: Refers to Rajasthan, India.
• Device: Any device capable of accessing the Service, such as a computer, cellphone, or tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the Application or the Website, or both.
• Service Provider: Any natural or legal person processing data on behalf of the Company, such as third-party companies assisting in Service delivery or analysis.
• Usage Data: Information collected automatically, either generated by using the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
• Website: Refers to HiRide, accessible at https://hiridecabs.com/
• You: Refers to the individual accessing or using the Service, or the company or legal entity on whose behalf such an individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
We may ask You to provide certain personally identifiable information when You use Our Service, including but not limited to:

• Email address
• First and last name
• Phone number
• Address, State, ZIP/Postal code, City
• Usage Data

Usage Data
Usage Data is collected automatically when using the Service and may include details such as Your IP address, browser type, and usage times.

Location Data
To enable the core functionality of our carpooling service, we collect location data from both drivers and riders. Your real-time location is necessary to match You with nearby users, provide accurate pick-up/drop-off points, and optimize routes.

• Driver Location: The app tracks drivers’ live location to display to riders and to calculate trip details such as the estimated time of arrival (ETA) and route.
• Rider Location: We collect location data from riders to find nearby drivers and help coordinate carpool pick-ups and drop-offs.

Location data is collected while the app is running in both foreground and background mode to ensure continuous service. You can control this in your device’s settings, but disabling location services may prevent You from using certain features of the app.

Information Collected while Using the Application

We may also request access to other data on Your device, such as photos, camera access, or contacts, for specific features like profile updates or sharing ride details.

You can enable or disable access to this information at any time via your device settings.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance user experience and analyze service performance. For more details, see our Cookies Policy.

Use of Your Personal Data

The Company uses Your data for the following purposes:

• To provide and maintain the Service, including location-based ride-matching and route optimization.
• To manage Your account and access to the Service.
• For communication: Sending notifications related to the Service, including safety alerts, trip status, and updates.
• For legal and business purposes, such as compliance with legal obligations and analyzing Service usage for improvement.

Retention of Your Personal Data

We retain Your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and reporting requirements.

Transfer of Your Personal Data

Your data may be transferred to and processed in other countries where data protection laws may differ from Your jurisdiction. We take steps to ensure adequate protections are in place.

Delete Your Personal Data

You have the right to delete or request assistance in deleting Your data. To do so, contact us at support@hiridecabs.com.

This policy provides a comprehensive framework to protect users' privacy while supporting the functionality of the HiRide app.